How do I make a deposit?
Should your game freeze at any point in time, you will end up exactly where you left off next time you open the game. If there is no option for you to do so, the round will be completed on the server even if your computer is frozen or the Internet connection stopped working. Any winnings are paid out to your account as usual.
Why are the games running slow?
Make sure you have the latest version of your browser installed (we recommend Google Chrome) and the latest version of Flash. Also make sure that it is not the Internet connection that is the problem (try to play with the network cable if the wireless connection is not working like it should) and close any background programs that might drain your bandwidth.
Why aren’t my games loading?
This may mean that you have lost contact with the server. Try to log out and log back in and try again. Sometimes you may need to shut down the browser and start over for the game to load. If the problem persists, please reach out to our Live Support team and one of our representatives will be able to help.
What do I do if I cannot open a game?
If you receive an error message when trying to open a game, contact our Live Support team and one of our representatives will be able to help you.
